Your Challenge

You realise that you need to improve the way you plan and do things, but recognise that you have no structured approach to planning and delivery, or any means of telling how well you are doing whilst delivery is in progress. Management decisions are not made on the basis of any formal management information, so you are unable to make the right decision, at the right time, to ensure your plans actually deliver to target.

Our Capabilities

Our performance management framework is built around a simple Plan–Do–Check–Act cycle. It provides a hierarchy of plans, centred on SMART objectives, to specify what is to be delivered at each level of management. These are coupled with clear means of monitoring and reporting performance to allow decisionsto be made in a timely manner. This ensures necessary corrective management action can be taken to ensure planned targets are achieved. The framework has the following features:

• Delivery management is delegated to the lowest sensible level, allowing senior managers to focus on key issues rather than struggle with detail. • Objectives are cascaded ‘top down’, but reconciled ‘bottom up’ to ensure planning realism and in order to actively manage inter-dependencies. • The ‘Golden Thread’ linking organisational strategic objectives to individual performance objectives is established. • Monitoring and reporting processes and tools are designed in from the out-set. • Proactive management is encouraged.